Effective Date: September, 20, 2023

All users of this Site agree that access to and use of this Site are subject to the following terms and conditions and all applicable laws. By using this Site, you represent that you are at least 18 years of age, or visiting under the supervision of a parent or legal guardian, and legally able to enter into a binding contract.

1. General

Grey’s Florals LLC ("Company," "we," "us," or "our") is the owner and operator of this website, https://www.greysfloralsllc.com (the "Site"). By accessing or using the Site, you agree to be bound by these Terms of Use, our Privacy Policy, and any additional terms that may apply to specific services, including retail orders, events, and wedding floral services.

Please read these Terms carefully. If you do not agree to them, you should not use this Site. We may update these Terms at any time without notice. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

2. Intellectual Property Rights

All content on this Site—including text, images, floral designs, photographs, graphics, logos, branding, layout, and overall design—is owned by Grey’s Florals LLC or its licensors and is protected by U.S. and international intellectual property laws.

You may use the Site for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content without our prior written consent, except for temporary browser caching or printing limited pages for personal use.

3. Floral Products & Services

Grey’s Florals LLC provides floral products and services for retail orders, events, and weddings. All floral work is custom and subject to seasonal availability. Due to the natural and perishable nature of flowers, variations in color, size, flower varieties, and overall design are normal and expected.

Photos on the Site are provided as style references only. We reserve the right to substitute flowers or materials of equal or greater value while maintaining the overall look and color palette of the design.

4. Orders, Pricing & Payment

All prices are listed in U.S. dollars and are subject to change without notice. Retail orders typically require full payment at the time of purchase.

Event and wedding services require a signed proposal or contract and may require a non-refundable retainer. Payment schedules, minimums, change deadlines, and cancellation terms for events and weddings will be outlined in your individual agreement and will control in the event of any conflict with these Terms.

We reserve the right to refuse or cancel any order due to pricing errors, availability issues, or suspected fraud.

5. Delivery, Pickup & Event Timing

Delivery and pickup times are estimates and not guaranteed. Delays may occur due to weather, traffic, supply shortages, or other circumstances beyond our control.

For events and weddings, delivery, setup, and breakdown timing will be coordinated in advance but may be adjusted as needed on the event date. Once an order has been delivered, picked up, or installed, risk of loss passes to the client or recipient.

6. Cancellations, Refunds & Replacements

Retail Orders: Due to the perishable nature of flowers, all retail sales are final unless otherwise stated in writing.

Events & Weddings: Retainers are non-refundable. Cancellation policies, change deadlines, and final payment terms are governed by your signed agreement.

If there is an issue with a retail order, you must notify us within 48 hours of delivery or pickup and provide photos when applicable. At our discretion, we may offer a replacement or store credit. Please see Refund & Returns tab in footer for more information.

7. User Contributions & Testimonials

If you submit reviews, testimonials, photos, or other content to the Site or via email or social media, you grant Grey’s Florals LLC a perpetual, royalty-free, worldwide, non-exclusive license to use, reproduce, display, and modify that content for marketing and business purposes. You represent that you have the right to share such content.

8. Prohibited Uses

You agree not to use the Site in any way that violates applicable laws, infringes on intellectual property rights, introduces malicious code, attempts unauthorized access, or interferes with the proper functioning of the Site.

9. Third-Party Links

The Site may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the content or practices of any third-party sites.

10. Disclaimer of Warranties

The Site and all content are provided on an "as is" and "as available" basis. We make no warranties regarding availability, accuracy, or reliability. We do not guarantee that the Site will be uninterrupted, error-free, or free of harmful components.

11. Limitation of Liability

To the fullest extent permitted by law, Grey’s Florals LLC shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of the Site or our services. Our total liability shall not exceed the amount paid by you for the applicable service.

12. Indemnification

You agree to defend, indemnify, and hold harmless Grey’s Florals LLC and its owners, employees, contractors, and affiliates from any claims arising out of your violation of these Terms or misuse of the Site.

13. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including acts of God, severe weather, supply shortages, labor disputes, governmental actions, or power or internet outages.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of California and the State of New Jersey. Any disputes shall be resolved exclusively in the state or federal courts located in California or New Jersey

15. Changes to the Website

We may update or modify the Site or its content at any time without notice and are not obligated to keep information current.

16. Severability & Waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force. Failure to enforce any right shall not constitute a waiver.

17. Contact Information

For questions or concerns regarding these Terms, please contact:

Grey’s Florals LLC
greysfloralsllc@gmail.com

This document is provided for general informational purposes and does not constitute legal advice.